Frequently Asked Questions
Everything you need to know about your Urban Jungle experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached, to qualify for a full refund or exchange.
Are your materials sustainably sourced?
Yes, Urban Jungle is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable hemp.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna.
Do you have a size guide?
Absolutely. Every product page features a detailed size chart with specific measurements to help you find your perfect fit.